Refund and Returns Policy

At Eric Emanuels, customer satisfaction is our top priority. If you are not completely happy with your purchase, we are here to help.

Return Eligibility

Items can be returned within 14 days of the delivery date, provided they are unused, unworn, unwashed, and in their original packaging with all tags attached. Items that are damaged, altered, or show signs of use will not be eligible for return.

Non-Returnable Items

Certain items such as undergarments, sale items, gift cards, and personalized/customized products are not eligible for return due to hygiene and product-specific reasons.

How to Initiate a Return

To start a return, please contact our support team at [email protected] with your order number and reason for return. Our team will guide you through the next steps, including return shipping instructions.

Refund Process

Once we receive and inspect your returned item, we will notify you of the approval status. If approved, your refund will be processed within 7–10 business days. Please note that original shipping charges are non-refundable unless the return is due to our error (wrong item, defective product, etc.).

Exchanges

We currently offer exchanges for size or color, subject to stock availability. Please reach out to our support team to arrange an exchange.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the product, and we will arrange a replacement or refund at no extra cost to you.

For any questions regarding your return, contact us at: Email: [email protected] Phone: +1 123 443 6790 Address: 3676 Hillcrest Lane, Irvine, California, 97853, USA